Location: Shanghai
Salary: salary negotiable
Industry: Industrial
Function: IT/Digital/R&D

Company Overview

Our client is a global leading company in high-tech industries, with professional technology and customer-orientated culture.

Job Description

* Act as a subject matter expert or application engineer/scientist to support our products, supporting All our Sectors in various applications and opportunities.
* To prepare and present lectures, publish scientific papers/posters and present seminars at an advanced level to our subsidiaries, agents, distributors, direct sales team and the end-users.
* Communicate regularly with their local and global peers to facilitate sharing of knowledge, contribute to upskilling their colleagues in the global Applications department.
* Assist the Applications team by provide on-going training support to ensure confidence with the complete our range of products.
* Explains when they can use it to complement a sample submitted for a different technology.
* Share new/existing information about the multitude of applications that our company supports.
* Be the technical/commercial expert to fully support the efforts of Account Managers/Inside Sales.
* Work with Account Managers on “A” opportunities to devise the technical/product/demo strategy, as appropriate.
* Work with the Inside Sales group on B opportunities to reach out to prospects and offer technically based means to progress an opportunity closer to an order.
* Provide applications support to sales process for account managers, subsidiaries channel partners within the Regional/Country in line with divisional procedures and the agreed requirements of the individual sector/subsidiary managers.
* Contribute to any internal sales support trainings and external marketing content (e.g. Webinars, Testimonial, Application notes) to increase scientific community interest related to an product(s) and/or sector(s).
* Maintain the Company's CRM (Salesforce) solution by inputting updated information in a timely manner, in support of the sales process. Stay current with all tasks, activities, and opportunities within Salesforce.
* Attend periodic sales meetings and present performance highlights and future outlook for the region.
* To be responsible for and contribute to sample analysis in the form of pre-sales sample analysis or in a demonstration environment directly with potential customers, subsidiaries and/or channel partners, using our range of instruments at an our-site or a Customer-site and to communicate the findings of such analyses in written report or presentation format.
* Be aware of the health and safety implications of any sample analysis and provide HSE advice to customers and staff accordingly.
* Provide appropriate and timely technical assistance to our customers and prospects within the Regional/Country and associated channel partner territories.
* Provide Applications expertise/consultancy to resolve customer applications problems in conjunction with regional customer support team to provide input to troubleshoot more difficult customer support issues.
* Provide application expertise/consultancy to pre-sales and post-sales to increase business revenue by a multitude of Application Department Services.
* Provide remote or customer-site post-installation training and commissioning of the product expertise the specialist is knowledgeable in for new or existing customers.
* Provide customer feedback to customer support and our business to assist in increasing our customer satisfaction.
* Manage the availability of the required resources to support the customer training, demonstration and marketing events within the Regional/Country.
* Maintain current instrument proficiency in order to perform exceptional equipment demonstrations at prospective customer’s facilities in collaboration with Sales team.
* Maintain, track and report Company demonstration equipment in their possession.
* To help facilitate Applications support to contribute to internal projects (Expertise Project Requests (EPR)) collaboratively to support business development of product, marketing and/or sector campaigns in line with general business objectives.
* Provide market and competitive feedback to Sector Marketing Manager and/or Product Management, respectively.
* Investigation of the product/sector market and seeking possibilities for cross-selling via intense customer discussions, visits of local exhibitions and/or international conferences, to generate or provide input of existing or new market opportunities and user requirements to product management and sector managers for future products and customer centric solution developments.
* Contribute to the NVI process for new product introduction and/or creating new business proposals utilizing the applications knowledge to create new business markets for us to grow into.
* Travel throughout assigned Territory/Region to call on prospective and existing customers to support orders, maintaining open communications with Account Managers or Inside Sales members always.
* Analyze and control travel expenditures to conform to budgetary requirements.
* Maintain adequate records and submit expense reports with appropriate documentation in a timely manner to substantiate expenses incurred while traveling on Company business.
* Prepare monthly report showing current month support activities along with next month’s objectives.
* Ensure that the Applications Laboratories adhere to ISO 9001, ISO 14001 and ISO 45001 standards, and support the Q3HSE to maintain these standards across the Region/Country sites
* Maintain the COSHH database for all hazardous materials across all Regional/Country sites and departments, ensure that all staff are fully trained in the relevant assessment procedures.
* Maintain and be fully conversant with the documents (procedures, guides, forms and lists) stored on the Business Management System (BMS) to ensure that our processes are correctly followed. Provide advice and training related to these documents, and contribute to improving or creating new documents on the BMS
* Use Outlook, Teams, SharePoint, Salesforce, MS products and other systems to maximize productivity and improve communications within the Company

Job reference: 19821

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