1 Assist team in charge to update and improve the operation process regularly, in order to improve the quality of service and work efficiency.
2 Responsible for overseeing the quality of service of operators, regular output of quality control reports, for quality control reports analysis, and put forward suggestions for improvement, to promote the implementation.
3 To assist the project operation, to ensure customer satisfaction and quality of service standards
4 Responsible for overall function of call center (team of inbound and outbound function).
5 Other work affairs assigned by the team in charge
Requirements & Capabilities:
1 Minimum of 5 years experience in Customer Service / airlines / hospitality industry, with more than 1 year of quality inspection/team leader work experience.
2 Good sense of service and willing to accept the challenge and pressure
3 Problem solving and multitask skills, willing to cooperate with other departments
4 Good oral and written English.
5 University graduate above, overseas experience is a plus