Location: Beijing, Wuhan
Salary: salary negotiable
Industry: Others
Function: Marketing

Company Overview

Our client is a global top F500 integrated energy company. Their business in China is diverse and quickly growing

Job Description

• Monitor the EV charging industry trends and calibrate participation strategy in the EV charging eco-system.

• Develop / upgrade operations models & procedures with best practices from shareholders and market.

• Explore new business model to add value to current and future network.

• Manage service quality through the customer journey including the EV charging platform and charging sites, to deliver industry leading online and onsite customer experience.

• Develop and maintain good relationship with B2B customers.

• Work with One CRM platform of MS China to manage the lifecycle value of customers and to embark sales across BUs.

• Pricing management on charging service fee and potentially convenience goods, to ensure well balance between near-term revenue and long-term value.

• Conduct marketing promotions to attract new customers and increase customer share of wallet.

• Define annual KPIs, incl. annual electricity volume/service fee, Capex/Opex, cash etc., get endorsement and responsible for delivery.

• Achievement of the highest possible Operational Standards in line with accepted international standards:

o Customer care – Customer centric thinking and prompt response to customers (enquiries, suggestions, and complaints)

o Site management – Policy compliance, housekeeping, maintenance (e.g.: VI and parking spot occupied by ICE car etc.)

• Manage the network in the safest possible way with due consideration for the well-being of our customers, employees, and the environment.

• Annual budgeting and control over the marketing and operation expenditures.

• Coordination of shareholders, local government/authorities, landlords, and other stakeholders per business needs.

Candidate Profile

• Bachelor degree with MBA preferred

• Minimum 5 years team leader experience, retail or new mobility experience is a plus

• Strategic thinker with a proven track record of operations, sales and marketing, business development, or other commercial experience through innovative application of resources

• Good knowledge of the Chinese environment and language

• Fluent written and oral English

• Strong leadership, coaching and motivation skills with an ability to develop and enhance the performance of teams.

• Driven, motivated individual with desire to succeed

• Visible leadership of the HSE agenda

Job reference: 15832

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