1) Overall manage IT support structure of China exam systems including support model design and implementation in different layers, IT call center team, IT system maintenances team management.
2) Overall manage IT support framework definition, establish the support models standards, process, and regulations and well landing in daily IT operations
3) Be responsible of managing systems deployment and systems maintenance team to well guarantee the feasibility and stability of systems running based on cloud computing environment
4) Be familiar with ITSM tools usage and rich experience in establishing IT service management including call center best practices, well system maintenance and optminizations
5) Be responsible for IT service operations improvements, tracking and management of various processes in the cycle of IT service management, result in improving the efficiency of the operation management process.
6) Data driven, rich experience in building or relying on data operational dashboard to monitor the systems performance and contribute the improvements of systems
7) Result driven, stick on the target and overcome the obstacles to achieve the goals with well communications and cooperations skills