A Leading Chemical Company

This position is accountable for the following end results:
Manages tier 2 employee & manager inquiries, requests & cases via HR case Management Tool.
If necessary, conducts the appropriate investigation and/or research to identify and present the appropriate resolution.
In exception cases, escalates request by escalating ticket to Payroll Services, CoEs or HR Partners
Manage workload efficiently to fulfill commitments in accordance with established service level agreement (SLAs)
Develop core competency in HR tools and programs (SAP, Applicant Tracking System,
Learning Management System, Case Management Tool, etc.)
Execute & support employee life cycle HR processes, manage associated knowledge & content.
Facilitate on-boarding process for new hires as required.
Administer employee benefits including medical insurance, annual flu vaccine program and annual welfare health check program, etc
Provide monthly/ad-hoc payroll instructions for payroll processing every month
Prepare and issue letters (e. g. confirmation, promotion and salary adjustment letters, employment certification, etc.)
Complete data for compensation and benefits and statutory surveys.
Administer tuition reimbursement and training grant application
Schedule and coordinate lunch talks
Provide Training logistic support as required
Provide support managers on performance management process.
Employee and Labor relations management.
Labor contract renewal for local employees based in Central&Eastern China.
Application of relevant permits with labor bureau (special working time permit, etc.)
Support Union related matters.
Support settlement of labor dispute.
Work-related injury cases administration.
Conduct HR related Investigation as required.
Administer employee voluntary & involuntary separation by issuing final release letters,
Protecting IP letter, to leavers and provide payroll with final instructions for final salary release.
Maintain HR database and files for Central & Eastern based employees such as labor contract
data.
Identify improvement opportunities to improve work processes and participate in group/team projects or initiating individual improvement projects when opportunities arise
Implement process enhancements and changes as required by the Communities of Expertise and other sources of demand.