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Salary: salary negotiable
Industry: Others
Function: IT/Digital/R&D

Company Overview

Our client is a global leading company in high-tech industries, with professional technology and customer-orientated culture.

Job Description

1. Responds to customer service requests and follows up tasks set in SAP/SFDC.
2. Complete/close service notifications created on the SAP/SFDC in time.
3. Offers telephone support to customers.
4. Repair of customer instruments.
5. Troubleshooting of customer problems and diagnosis.
6. Collaboration with application specialists in resolving customer issues.
7. Provides regular reports of customer visits and service issues in SAP/SFDC.
8. Responsible for post sales installation.
9. Supports sales of customer service contracts.
10. Within specialist areas, acquires and maintains practical and scientific technical knowledge to support customer sales and service.
11. Responsible for service sales
1. College level or above major in electronic, mechanical, automation or related.
2. At least two years relevant work experience.
3. Very good team work player and communication skill.
4. Initiative and be interested in customer service.
5. Experience of optical instrumentation desirable.
6. Knowledge of basic principles of particle sizing, rheology, zeta potential measurement or image analysis, work experience in above fields would be an advantage.
7. Must demonstrate logical approach and problem solving ability.
8. Good at reading, written and oral English.