Location: Shanghai
Salary: salary negotiable
Industry: Others
Function: Marketing

Company Overview

欧美公司,在华雇员千人,有GMP实验室。提供生命科学耗材、设备、服务等。

Job Description

My client is a leading multi-national life science company, business is growing strongly in China.

Sr. Manager, Customer Service
Location: Shanghai

Key Responsibilities:
- Lead and develop a sizeable team of customer servcies.
- Daily interact with sales team, customers and our disbtributors;
- Manage and continuous improvement on the opportunity to order / order to cash processes and assure the delivery and customer experiences.
- Initiate internal projects to facilitate the upgrade of Salesforce / ERP systems, with the support from tech deparment.

Key Requirements:
- Bachelor degree or above.
- English must be fluent.
- Seasoned customer service management / sales operation management experience
- Exposure to different sales channels including traditional distribution, E-commerce, KA etc..
- Managed large teams before, proven leadership.

Job reference: 14781

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