Our client is the world’s iconic premium automotive, consumer and luxury brands and helps them transition from a transaction model towards a personalized relationship and emotional model through research, consultancy, experience feedback, training and coa

Key responsibilities:
This role has 3 different aspects: Operations Quality Systems & Assurance, Quality Control.

1) Operations:
• Resource planning, recruiting, and resource training to meet the current and forecast missions’ requirements in the operating area(s). Also, maintaining a positive relationship with them throughout the year to promote a deep engagement in high operational quality.
• Timely assignment and execution of validation and translation tasks in accordance with company standards, clients/missions’ requirements, and project schedules of Business Unit Operations team.
• Responsible for the department budget and for optimizing the internal processes.

2) Quality Systems and Assurance:
• Implement quality systems on our overall value chain in your assigned territory.
• Designing different solutions (i.e., KPIs, dashboards, etc.) to measure the quality and integrity of the collected data.
• Work closely with the management and internal departments to support your team to successfully complete their qualitative output missions.

3) Quality control:
• Responsible for the highest quality output of the operations department under your care.
• Responsible for the inspection of the teams’ outputs, identify risks and taking actions to eliminate any compromise in work quality.
• Reporting regularly to all stakeholders (internal and external) on evaluators and translators’ quality, validation, etc.

Skills and Requirements:
• Positive and outgoing personality, proactive and initiative taker.
• Fluent in both English & Chinese (Reading&writing).
• Excellent communication and interpersonal skills.
• Problem solving mindset with the ability to handle pressure.
• Detail oriented and ability to multitask.
• Team management or key account management is must!!! (on site/off site teams).
• Microsoft office knowledge. Other software knowledge is a great plus (Power BI, Fusion Charts, etc.).

If you want to get more job opportunities, please reach out (如果你想了解更多的职位机会，请点击): https://www.rgf-professional.com.cn/zh/jobs