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Location: Shanghai
Salary: salary negotiable
Industry: Others
Function: Marketing

Company Overview

Global Top 3 oil&gas, water treatment company

Job Description

Main tasks and responsibilities
The Aftersales Manager is responsible for leading all aftersales activities in the region and delivering the
targets for after sales and service business for CHINA.
The role is also responsible for building and maintaining the regional field service capabilities and spares readiness that will increase the service levels and manage offerings to the marketplace.

1,Installed base Customers and competitors installed base Customers in the APAC region, to identify after sales and service related unmet needs through a structured workflow.
2,Deliver proposals and convert into timely orders to maintain monthly/quarterly plan for order intake, sales and GM
3,Responsible for both commercial and operational excellence through a dedicated aftersales team reporting in.
4,Generates service/msa/spares/upgrades etc. proposals through his inside sales teams and deliver increasing value to end users. The range of offerings and scope of supply should support revenue per Customer metric growth consistently.
5,Responsible for price management in the region, with the goal to gain margin increases on an annual basis.
6,Work closely with new equipment sales managers to optimize channel strategies for the Company.
7,Develop and grow channel partners in the region to build sustainable after sales and service business.
8,Responsible for maintaining strategic vendor relationship with various De Nora electrode manufacturing sites for key spares supply chain and cost management.
9,Provides technical services to clients relating to installation, commissioning, use, operation, and maintenance of equipment.
10,Maintains satisfactory after‐sale relationships and development of long‐term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs.