地区: 上海
薪资: salary negotiable
职能: 工程

公司概况

美国上市公司,以生物制药工艺系统、耗材为主,有实验室。产品全进口,竞争力强。

职位描述

The Automation Engineer - Service is responsible for supporting the Field Service Engineers for all system automation activities. Including tech support from both our COE in Marlborough MA and at the customer site as needed for installation and integration, troubleshooting and new product introduction projects.

The FAE will be responsible for Field service automation support activities on the following Company systems globally;
• XCell ™ ATF
• KrosFlo TFF.
• KrosFlo TFDF.

The Automation Engineer will provide remote and onsite support and work closely with the sales and product managers in troubleshooting customer needs. The FAE shall maintain accurate documentation of all service activities and escalating issues as needed.

• Provide tech support and hands-assistance to the with regards to systems automation.
• This may include on site support with regards to installations, troubleshooting and the repair for Company ATF, TFF and TFDF systems.
• Be the technical authority within the service team and the go-to technical person for people outside of the service team with regards to automation.
• automation support activities may take place at customer sites (international and domestic travel may be required ( between 20 to 40%) and at Company locations in Marlborough MA.
• Perform installation and training on equipment, software, and other accessories; report back on issues
• Perform Site Acceptance Testing (SAT) on Company products at customer sites globally
• Problem-solving tasks may include resolving mechanical/software issues; resolving operating system bugs; and reinstalling software or hardware
• Enhance the customer’s positive experience by recognizing their needs and providing solutions that meet and often surpass those needs
• Communicate effectively both internally and externally, to document actions and item performed, schedule future preventive maintenance needs, and other engineering functions.
• Communicate routinely with Field Service Leaders based in the US and other FSEs globally.
• Provide phone support to customers and service group personnel related to equipment hardware and software performance.
• Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements
• Review service manual documentation to ensure accuracy and current revision levels
• Determine appropriate updates to procedures, lessons learned, FSE training

• Bachelor's Degree. Master preferred (Software, Systems, Automation, Electronics)
• At least 5 years of experience in the automation of equipment and systems used in a scientific instrument, laboratory or bioprocess settings
• Hand on electronic and mechanical aptitude required
• Maintains professional and technical knowledge
• Strong written and verbal communication skills
• Ability to draft and execute SOPs and work instructions.
• The position requires up to 50% travel domestically with occasional global travel as required

Base:华东地区

职位编号: 16148

需要帮助?

请随时联系我们

对此职位感兴趣?

Job application

你正在申请以下职位: Automation Engineer 当你提交申请后,我们将向招聘方展示你的简历,但不能承诺应聘成功。




上传简历

申请完成!
感谢你提交申请,我们会尽快与你联系!.