职位描述
Job Responsibilities:
● Base in central warehouse and office to ensures management and execution of repair center in China on all categories of products and successfully handle increasing numbers of repair goods within the lead time
●Responsible for detecting the quality issues and to continuously improve product quality or repair quality
●Inventory of spare parts
●Handle escalated customer service issues and manage the complains
●Cooperation with the team for customer service training for stores,advanced customer handling skills,systemic customer service training
●Support line manager for new projects to further develop China
after sale service
Requirements Capabilities:
●At least 3 years well traced working experience in customer service departments,retail luxury field and remote service experience preferred
●Capable to work in two locations
●Strong communication skills
●Good sense of service and willing to accept the challenge and pressure
●Problem solving and multitask skills,willing to cooperate with other departments
●Good organization skills,logical thinking
●Good oral and written English
●University graduate