地区: 上海
薪资: salary negotiable
职能: 高级管理层

公司概况

全球领先的高级耐火材料产品、系统和解决方案供应商。

职位描述

▪ Educational background in IT and 5+ years relevant work experience
▪ Solid portfolio and project management skills
▪ Deep understanding of business processes
▪ Strong communication skills
▪ Systematic and structured work approach
▪ Excellent command of English

About the job

▪ Business Relationship and Demand Management
The IT Business Partner acts as regional focal point for all IT service requests and builds the bridge between business and IT. This includes particularly
o Continuous and pro-active stakeholder alignment
o Translate the regional demand into initiatives and represent regions when sharing corporate projects and during prioritization sessions
o Advise on the IBS service catalogue, and coordination of delivery set-up for IT services
o Sparring partner for regional management teams in all IT-related matters

▪ Service and Performance Management
The IT Business Partner acts as Service Manager and monitors the SLA adherence and process performance of IT services. This includes particularly
o Definition of SLA relevant KPIs for the IT service areas
o Agreement of SLA targets and SLOs with stakeholders (based on global standards)
o Operational performance reviews and reporting
o Commercial and IC charging matters

职位编号: 16029

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