Job Title: Manager, Retail Training & Development, China
Primary Purpose: Support the Retail Training & Development team by developing, implementing and
evaluating training programs. The incumbent will work closely with retail leadership team to deliver skill
building training solutions. This position reports to the Director, Retail Training & Development, China.
The successful individual will leverage their proficiency in RT&D to...
• Deliver online and offline training programs or projects for all levels of retail team to support
business strategies and priorities
• Adapt global training programs and initiatives to maximize impact and effectiveness to local
market
• Partner closely with retail team to identify training needs as well as to conduct store visit and in-store coaching
• Operate and enhance online learning platform to promote learners’ engagement
• Prepare regular training reports in order to evaluate the training effectiveness and do follow-up
• Prepare and consolidate statistical reports and feedback surveys of the training programs
• Develop, organize and maintain an updated database on training programs, manuals and related
records/materials
• Liaise and coordinate with internal and external parties in executing training initiatives
• Lead or take part in ad-hoc projects assigned by management
The accomplished individual will possess...
• Degree holder in Training, Human Resources Management or equivalent
• Minimum 5 years solid training and development experience in retail sector, preferably in
luxury/fashion/cosmetics brand
• Solid experience in training needs analysis, career development & customer service training
• Holder of other professional training qualifications is definitely advantageous
An outstanding professional will have/be...
• Excellent facilitation and presentation skills
• Solid experience in training design
• Excellent interpersonal skills in working with all levels of staff
• Good time management and project management skills
• Creative mindset with forward thinking mode
• Action-oriented, energetic and participative in teamwork
• Ability to cope with fast-growing and dynamic environment
• Ability to work independently with minimal supervision
• Ability to tackle problems in a positive way
• Excellent command of spoken and written English & Mandarin
• Proficiency in MS Office including Powerpoint, Excel and Chinese Word Processing
• Flexibility to work extra hours on weekends for staff activities
• Willing to do frequent travel within China