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• Project governance and strategic solution planning:
o Work closely with China Head of IT Digital to support local IT teams of our Maisons to lead, build, manage, and enhance solution architectures, and to drive enablement of the long-term business roadmap for China
o Govern and sign off the appropriate technical solutions to support sustainability and growth with balance of local demands and regional scalability
o Manage Omni retail templates roadmap in China and work with IT and Digital teams to define strategic technical vision of China products & best practices
o Analyze, design, organize tests and hands-on maintenance for Omni retail templates including E-Commerce and mini-programs, CMS, OMS, Retail systems, and integration with its associated systems including ERP, WMS, Payment gateway, etc…
o Ensures deliverables such as Project Charter, Business Requirement, Functional /Technical design, system configuration, system testing, etc…
o Oversee and guide third parties and Maisons building reusable components
• Resource management
o COE team resource management for balanced structure for project delivery and support
o Animate IT communities of expertise within around Ecommerce, OMS and Retail systems
o Align project budget for additional external resource if needed
• Support governance and management
o Governs and standardize the support process to ensure service level achievement across
all Omni channel applications
o Lead team to proactively identify opportunities to improve operation processes (across IT departments)
o Be an escalation point of critical / high business impact incidents
o Manage application and vendor performance periodically
Requirements
● Professional working experience in IT Digital (e.g. eCommerce/Omni-channel/Retail systems/OMS)
● project management/ business analyst/solution architect/technical or operations management, and experience within a large-size ecommerce experience in an omni-channel environment
● Familiarity and appreciation of the strengths and weaknesses of a range of digital technologies and technology trend
● Strong knowledge of the following one or two above solutions (e.g. Salesforce Commerce Cloud, Magento, Cegid Y2, Shopex OMS etc…) would be an advantage
● Be familiar with China digital ecosystem and various China e-commerce platforms
● Experience working in a multinational environment with complex organizations, working across the teams with a proven track record of negotiation
Others:
● 8+ years’ experience in the field of Ecommerce/POS/OMS/Payment projects in a retail environment
● Possess a bachelor's degree or higher in Computer Science (or equivalent)
● Good command of English, written and oral, and possess a strong communication capability within a multicultural environment